Support and assistance Welcome on the support page !   On this page you will find plentiful information to help you get hands on WinOptics, starting with a list of frequently asked questions and including the complete user manual.     Frequently asked questions To the point technical assistance for the most frequent questions. More information... User manual (PDF) Everything you need to know in order to handle the powerful features of WinOptics. More information... Updates Download the latest version of WinOptics as well as the most recent price catalogs from your suppliers. More information...     Contact our technical support You have a question ? We are always there to help you. More information...         Before contacting us : Please read carefully the information below. Your taking into consideration of this information will help us provide you with as efficient and fast a service as possible. General information Any information that you would like to obtain about WinOptics can be requested by Email. We will generally answer within 2 days.   Technical support Although this service is primarily offered to registered users, we will try to accomodate any question you may have about WinOptics or any problem you may experience. You can send your question to our technical support.   Support by phone Support by phone is exclusively offered to registered clients. Our telephone number is indicated in your personal account page. If you wish to have information related to our products, one of our vendors can contact you by phone. Please send us an Email with your contact information and we will call you promptly.   Frequently asked questions A list of frequently asked questions is available on this website. Please take some time to check whether your question is already covered before contacting us. Questions are grouped by themes and the list is updated regularly. You can also have a look at our online tutorials and the free user manual. Suggestions We are always eager to listen to your remarks and suggestions. WinOptics has been created for you. If you have ideas to improve the user friendliness or the features of WinOptics, do not hesitate to tell us ! Updates If you are already a WinOptics user, please check that you have the latest version of the software. The version number is shown when you launch the program. You can also visualize it by clicking on the Help|About menu. If you don't have yet the latest version, you can download the latest update of WinOptics here. Payment service You have a problem with a payment ? You have not received your user key or your key does not work properly ? You don't want to pay with a credit card ? For any issue related to purchases and payments, contact our payment service.