WinOptics FAQ

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General Who is WinOptics for ? What is the demo version ? Can I recover the data of my old software ? I would like to have a phone conversation, is it possible ? Are suppliers lenses catalogs included ? Do I need internet to use WinOptics ? Do you also sell computers and required IT equipment ? Buying and payments How can I purchase WinOptics ? What is the price of WinOptics ? What is the user key ? I have lost my user key. How can I retrieve it ? Can I pay securely ? Is there another payment option than my credit card ? How will I know whether my payment is received ? Can I receive a refund if I am not satisfied ? Can I purchase WinOptics from another source ? I own a number of stores and various counters in each store. How many licenses should I purchase ? How can I check the validity of my user key ? I need an invoice. How can I get one ? Can I trust a product distributed over the internet ? Problems and errors When I try to install the software, I get the error message "Archive Integrity Check Failed". When I print a document, I get characters that are striked through or incomplete. When I print labels, the first page prints out correctly, but each consecutive page contains only one label. On my secondary computer station, the program starts in demo mode and the key it requests does not correspond to mine. What should I do ? Decimals are not taken into account

General Who is WinOptics for ? WinOptics is a store management software for opticians and optometrists in charge of a practice or who need to manage a clientele. It is a dedicated software in the way that it was designed specifically for opticians and optometrists and it addresses their unique needs. Retour What is the demo version ? The demo version, which you can download for free on this website, is a complete version of the software. The only limitation is that you will not be able to input more than 25 records in the database tables (for example 25 clients or 25 inventory items). This should be sufficient to evaluate the software and verify whether it will fulfill your needs. In such a case and if you decide to purchase a license, we will send you a user key. You will only need to enter this key in the software to remove this limitation. You will not even need to reinstall the software or re-introduce the records already in your database. Retour Can I recover the data of my old software ? YES. We propose a data recovery service. Apart from some rare and very particular cases, it is almost always possible to recover most of the data from other software available on the market. Retour I would like to have a phone conversation, is it possible ? YES. Although we provide our services primarily via the internet, it is always possible to have a phone conversation with one of our representatives. If you wish to have such a conversation, please send us an email with your contact information. We will contact you promptly. Retour Are suppliers lenses catalogs included ? YES. You will be able to download the catalogs for most suppliers from our website at the following link. They are regularly updated. Please note that downloading the catalogs is not possible in the demo version. This feature is reserved to registered users. Retour Do I need internet to use WinOptics ? NO. You don't need to have internet in your store to use WinOptics. However, it is strongly recommended. Updates for both the software and the suppliers catalogs, as well as all information concerning the software will be communicated to you via the internet. Also, internet will allow us to connect to your computer, at your request, and fix technical problems or send you files. A fast internet connection is recommended. Retour Do you also sell computers and required IT equipment ? NO. We are focused on the software only. We advise you to purchase your IT equipement locally. If you have questions about required computer specifications, we will be happy to help you. Retour

Buying and payments How can I purchase WinOptics ? If you have tried the demo version and if WinOptics fulfills your needs, you can purchase a user key and you will be able to use WinOptics with no limitation. You can purchase the key online from this website and you will receive your key a couple of seconds after your order is approved. Besides, purchasing the key entitles you to benefit from our complimentary technical support and updates for one year as of the purchase date. This service can be renewed on an annual basis. Retour What is the price of WinOptics ? Prices are listed on the following page. Retour What is the user key ? The user key is a unique and personal identifyer defined by a numeric code. You will have to input this code in the software to remove the limitations of the demo version. To input the user key, click on the button 'Introduce a key' on the welcome screen, when the program starts. You can also do it by clicking on the menu Help|Activate the software. Retour I have lost my user key. How can I retrieve it ? You just need to send us an Email with your name and the serial number of your copy of WinOptics. We will send you the key by email. Retour Can I pay securely ? YES. The payment is managed and controlled by an independent party, Worldpay, world leader in credit card processing. All transactions are securely handled. We have no access to your credit card data. Retour Is there another payment option than my credit card ? YES. Even though paying with a credit card over the internet is a safe and fast way to pay, we provide you with the option to pay us with a bank wire transfer. Please note that this method may induce additional costs and a delay that can vary from 2 to 7 days before you receive your user key. Please also note that we do not accept checks. Retour How will I know whether my payment is received ? As soon as your payment is processed, you will receive a confirmation message from WorldPay indicating the amount, the date, and the transaction reference. If the payment is refused for any reason, WorldPay will give you an explanation. Retour Can I receive a refund if I am not satisfied ? The demo version gives you the possibility to try the software as much as you like before you make your purchase decision. Additionally, you can also contact us and ask for any information before you make your decision. If for any reason you decide after purchase not to use WinOptics anymore, we will refund you, provided you communicate your decision within seven business days following the purchase. Processing and transfer fees of USD35 will be deducted from the amount. Retour Can I purchase WinOptics from another source ? We also work with local resellers. Please note that resellers may charge additional fees to deliver or install the software. Retour I own a number of stores and various counters in each store. How many licenses should I purchase ? Each license is valid only for one practice / store. Therefore you have to purchase one license per location. The number of computers per location is unlimited and does not have an impact on the price. Retour How can I check the validity of my user key ? All legally purchased keys are stored in our database. To check your key and your profile information, you can go to your client account page. If your key is invalid or does not correspond to your practice / store, please contact us. Retour I need an invoice. How can I get one ? An invoice will automatically be sent to you via Email at the time of your purchase. If you have not received it, or if you need a copy, please contact us. Retour Can I trust a product distributed over the internet ? Distributing WinOptics over the internet enables us to reduce our costs substantially and provide our clients with a powerful and high quality software at a price much lower than our direct competitors. It also enables us to focus our resources on servicing customers via our technical support. Today, hundreds of opticians in different countries are immensely satisfied with WinOptics. There is no reason why you shouldn't be as well ! Retour

Problems and errors When I try to install the software, I get the error message "Archive Integrity Check Failed". The reason is that the install file was not downloaded completely. Try to download it again from the link. If needed, try to download WinOptics in batches or use a download management software. Retour When I print a document, I get characters that are striked through or incomplete. First verify that your printer is properly set up in the menu File|Configure printer. Restart your computer if you have not yet done so after the installation of the software. Retour When I print labels, the first page prints out correctly, but each consecutive page contains only one label. The reason is that the last label is printed too near from the page margin. Reduce the number of labels within the page height or width by using the menu File|Configure the labels. Retour On my secondary computer station, the program starts in demo mode and the key it requests does not correspond to mine. What should I do ? The reason is that the path to the database (which is located on your server) is invalid. Go to the menu Tools|Options|Network and check that the indicated folder corresponds to the one on the server. For more information about using WinOptics in a network mode, please go to the network tutorial. Retour Decimals are not taken into account WinOptics uses the dot as the symbol for decimals. Verify that numeric values have been defined correctly in the control panel's regional settings of your computer. Retour